ACCEPTED PAYMENT METHODS
At On Cloud Nine, we offer various payment methods for your convenience and security. Here we present the available options:
- PayPal Payment Gateway: Make your payments quickly and securely using your PayPal account. This option allows you to pay without sharing your financial data with our store.
- Bank Card: We accept payments with the main credit and debit cards (Visa, MasterCard, American Express). The process is totally secure and your data is protected.
SHIPPING AND ORDER TRACKING
We are proud to offer fast and reliable shipping through Envialia. Below, we detail all the necessary information about our shipments:
- Shipping Cost: The shipping cost will be calculated at the time of purchase, based on the destination and the weight of the package.
- Delivery Time: Domestic shipments usually take between 2 and 5 business days. International shipments may vary between 7 and 15 business days, depending on the destination country.
- Order Tracking: Once your order has been shipped, you will receive an email with a link and tracking number. You will be able to track your package in real time through the Envialia website.
REQUIREMENTS AND ADDITIONAL INFORMATION
- Shipping Address: Please be sure to provide a complete and correct address to avoid delivery delays.
- Change of Address: If you need to change the delivery address after placing your order, please contact our customer service as soon as possible.
- Failed Deliveries: If they cannot find you at the delivery address, Envialia will make a second attempt. If delivery is not completed, the package will be returned to our warehouse and we will contact you to arrange a new delivery.
We want your shopping experience to be as smooth and pleasant as possible. If you have any questions or need assistance, please do not hesitate to contact us. Thank you for choosing us for your streetwear style!
